Frequently Asked Questions
Does Citihosts have a Control Panel or some other utility to manage my website?
Yes. Our hosting accounts feature PLESK, an industry leading control panel that provides a rich online environment for managing your website and basic email hosting.
Can I monitor my disk space and bandwidth usage?
Yes. You can monitor disk space and bandwidth usage from within your PLESK control panel.
Can I upgrade my account if I need to?
Yes. You can upgrade your account at anytime by calling customer service. You will pay the difference between your current account and your new account. There are no extra fees involved in upgrading.
How much does additional bandwidth cost?
If you need additional bandwidth for your account please let us know. One time increases or point forward options are available. You can also log into your control panel at any time to view your current bandwidth usage statistics.
How do I transfer files to my website?
Files can be transferred to your website via File Transport Protocol (FTP) or your account’s Web-based File Manager accessible via the PLESK control panel. For FTP software we suggest using FileZilla.
How is billing handled?
Billing is handled on a monthly basis. Unless otherwise instructed, your hosting fees will automatically be deducted from your credit card each billing interval. If you do not want your credit card automatically charged each billing interval, you can choose to be billed manually. Please note there may be an additional processing fee added to each invoice for manual billing.
Can I subdivide my space and resell it?
Yes, we have Reseller Hosting Plans available. These plans come with the use of a control panel that allows you to control multiple accounts from a simplified user interface. Please contact us for more information.
Can you host domain names other than .com .net .org .biz .info and .us?
Yes, we can host any domain name.
Do you require Forced Advertising on my website?
No, we do not require any forced advertising on your website. Once you sign up for an account, you have complete control over content and information contained in your website. As long as you stay within our Policy and Guidelines, you can display anything you like.
Do you offer Linux/Windows based hosting?
Yes, we offer hosting for both Windows and Linux based servers.
Do you offer discounts for Non-Profit Organizations?
Yes. Please contact us for more information.